gold9990 Privacy Policy
A full explanation of how we protect your personal information on the gold9990 platform, what data we collect and store, and your rights.
Introduction and Scope
This Privacy Policy explains how we handle the personal information of players who use the gold9990 website at gold9990.wine and all related services.
By registering an account, playing games, or using our services on gold9990, you are considered to have read, understood, and agreed to the terms of this policy. We prioritize your privacy and protect your data with the most secure methods available, storing only what is necessary.
This policy will not change unless our services change. If amendments are made, they will be published on this page and the last updated date will be revised.
Information We Store
To deliver our services properly, gold9990 collects the following categories of information—
2.1 Information You Provide Directly
- Name, date of birth, and contact details provided at registration
- Financial information provided when making transactions via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer
- Messages, complaints, and customer support records
- Copies of your national ID or relevant documents submitted for identity verification
2.2 Information We Collect Automatically
- IP address, browser type, software version, and device information
- Date and time of access to the website (Myanmar Standard Time MMT UTC+6:30)
- Game history, session duration, and transaction records
- Data collected from cookies and similar tracking technologies
2.3 Information Received from Third-Party Sources
- Financial verification from payment service providers
- Identity verification services required before playing any game
- Information obtained from voluntary communications by a player
Why do we use your data?
gold9990 uses the information it collects only for the following purposes—
- Account Management — To create, verify and protect your account, and to process payments
- Service Improvement — To improve your gaming experience and resolve technical issues
- Security and Fraud Prevention — To prevent unauthorised access, financial fraud and irresponsible gambling
- Legal Compliance — To comply with applicable laws and regulations
- Customer Support — To respond to player questions and complaints in a timely manner
- Communications — To send relevant information in line with the preferences you provided at registration
We do not sell your personal data to advertising companies or data brokers.
Sharing with Third Parties
gold9990 does not share your data externally except in the following cases—
Service Providers
We share only the data necessary with service providers who work with us to process payments (KBZPay, Wave Money, AYA Pay, CB Pay), operate servers and support players. They handle data only according to our instructions.
Legal Requirements
If authorities request information under a court order, legal process or applicable law, we will act within the legal framework.
Business Transfers
If gold9990's business structure changes, the successor entity must honour the commitments in this policy.
We will not share data for any purpose beyond these three.
Cookies and Tracking Technology
We use cookies and similar technologies to keep the website running properly.
Purpose of Cookies
- Essential Cookies — Required to maintain login sessions and carry out security checks
- Performance Cookies — Used to understand which parts of the website players visit most often
- Functional Cookies — Used to remember language preferences and personal settings
You can block cookies through your browser settings. Please note that if essential cookies are disabled, some features of the website will stop working.
Data Security Measures
gold9990 has put technical and organisational measures in place to protect your personal data—
SSL Encryption
Data transfers between you and our servers are encrypted using TLS/SSL protocol. All information, including payment data, is encrypted so that any interception is meaningless.
Access Control
Only authorised staff can access personal data, and every access is individually logged.
Security Audits
Our servers and service infrastructure undergo regular security checks to identify and address vulnerabilities in advance.
Data Retention Limits
Personal data that is no longer needed beyond the required period is securely deleted. Once its purpose has been fulfilled, data is not retained any further.
If any data breach occurs, we will promptly notify those affected in accordance with the procedures set out.
Your Privacy Rights
Right to Access
You can request to see what personal data we hold about you and how it is being used.
Right to Correction
You can request corrections to any personal data that is inaccurate or out of date through our customer support.
Right to Deletion
You can request that your data be deleted once the set period after service termination has passed. Data retained due to legal requirements is exempt.
Right to Restriction
You can request that data processing be restricted while a dispute is ongoing.
Right to Data Portability
You can request that your data be provided in a readable format or transferred to another service.
Right to Opt Out of Promotions
You can request to stop receiving bonus and promotional messages from us at any time.
To exercise any of these rights, please contact our customer support — [email protected]
Data Retention Period
We retain data only for as long as needed to fulfil the purpose it was collected for, and in line with legal requirements —
- Active account data — For the duration the account remains open, and until the legally required period after closure has elapsed
- Financial records — Retained until the minimum period required under financial laws has been met
- Customer support records — Deleted only after the matter is resolved and the set retention period has passed
- Identity verification records — Retained for accountability and legal compliance purposes
Data that is no longer needed for its original purpose is securely deleted or converted into an anonymised format.
Policy on Those Under 21
gold9990 services are for players aged 21 and above only. We do not knowingly collect personal data from anyone under 21.
If an age check at registration shows a user is under 21, that account and all related data will be deleted. If you become aware that data from someone under 21 has been collected, please notify our customer support immediately and we will take action.
Policy Updates
This policy may be updated when our services change, when required by law, or to improve privacy protections. Any changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will notify you in advance at the contact details you registered with. Continued use of the service after any change is taken as acceptance of the updated policy.
Contact Us & Enquiries
For any questions about this privacy policy, to exercise your privacy rights, or for matters relating to how your data is handled, you can reach gold9990's support team —
24/7 Live Chat — available directly on the website
Email: [email protected]
Our support team will respond to your enquiries in Burmese.